Aged Care solutions - Service and Rostered Workforce
The Service and Rostered Workforce Dashboards provides a comprehensive view of workforce's performance, service delivery, and scheduling.
Challenges
Staff Shortages: High demand for aged care services often leads to shortages in qualified personnel.
Workplace Stress: Providing care for elderly individuals can be emotionally and physically demanding.
Regulatory Compliance: Aged care facilities must adhere to strict regulations and standards to ensure quality of care and safety for residents.
Why is it essential?
It offers real-time insights into service availability, response time, employee schedules, and workload distribution. This consolidated dashboard empowers decision-makers to optimize service delivery while ensuring efficient resource allocation.
Key Features:
Visibility into employee schedule and workload distribution
Near-real-time updates on service status, staff availability, and any service disruptions ensuring timely responses to changing circumstances
Access to data related to the workforce, including staff profile, roles, and availability that helps in effectively scheduling and assigning staff to service tasks
Plug and Play Dashboard:
Key Features
Dashboard include visibility into employee schedule and workload distribution
It gives real-time updates on service status, staff availability, and any service disruptions. This ensure timely responses to changing circumstances.
Users can access data related to the workforce, including staff profile, roles, and availability. This section helps in effectively scheduling and assigning staff to service tasks.
Key Features
Executive Summaries: Presents concise executive summaries or dashboards that highlight carers, client and contractor status, trends, and opportunities requiring executive attention and decision-making.
Interactive Dashboards: Includes interactive elements for drill-down capabilities into specific service areas, workforce segments.
Real-time Updates: Offers real-time updates on current service operations and workforce status, enabling proactive decision-making.
Key Features
Client Profiles: Displays detailed profiles of clients including their needs, preferences, and care plans.
Carer Performance Metrics: Provides metrics on carer performance such as Number of employee, contractors.
Trends by various Occupational distribution of carers
Key Features
Travel Time Analysis:
Monthly Average Travel Time: Displays average travel time for staff allocated to each center on a monthly basis.
Travel Cost Allocation: Breaks down allocated travel costs by centre or region.
Client Management by Division:
Divisional Client Overview: Provides a breakdown of clients managed by each division or department.
Client Demographics: Analyses client demographics, needs, and service utilization patterns by division.
Leaving Client Analysis:
Client Attrition Rate: Calculates the rate of client turnover or attrition over a specified period.
Reasons for Client Departure: Identifies common reasons clients leave and trends in client retention.
Key Features
Availability Overview: Displays availability metrics for part-time employees, including spare shifts and hours they can be scheduled.
Service Utilization: Analyzes the amount of work (hours, shifts) allocated to inactive or low-activity clients.
Resource Optimization: Identifies opportunities to optimize resource allocation for more active clients.
Key Features
Number of Active HCP Packages:
Overview: Provides a snapshot of the total number of active Home Care Packages currently managed by the organization.·
Breakdown by Type: Segments active packages by type (e.g., Level 1, Level 2, Level 3, Level 4) for detailed analysis.
HCP Level Change by Region:
Regional Analysis: Displays changes in HCP levels (upgrades or downgrades) across different regions or service areas.
Trend Comparison: Compares HCP level changes over time to identify trends and patterns influencing service delivery.
Key Features
Average Sector Care Minutes:
Overall Average: Displays the average number of care minutes provided per client or patient across different sectors or service categories.
Sector-specific Breakdown: Provides a breakdown of care minutes by specific sectors (e.g., elderly care, pediatric care) for detailed analysis.
Minutes Not Met:
Service Level Agreement (SLA) Compliance: Tracks instances where care minutes specified in care plans or SLAs were not met.
Analyzes reasons for not meeting care minutes (e.g., staffing shortages, client preferences) to identify improvement opportunities.
Actual Registered Nurse (RN) Minutes:
RN Allocation: Measures the actual number of minutes spent by registered nurses (RNs) providing direct care compared to allocated or planned minutes.
Impact on Care Quality: Evaluates the correlation between RN involvement and care quality outcomes, such as patient satisfaction and health outcomes.
Key Features
RN Absence by Minutes:
Total Absent Minutes: Displays the total number of minutes registered nurses (RNs) were absent from scheduled shifts or duties.
Breakdown by Shift: Provides a breakdown of RN absence by shift type (e.g., day, night) for detailed analysis.
RN Absence Covered by Alternative Arrangements: Measures the percentage or number of RN absences that were successfully covered by alternative arrangements (e.g., agency nurses, float pool staff).
In summary, the Service and Rostered Aged Care workforce plays a crucial role in providing essential care and support to elderly individuals, requiring a multidisciplinary approach and continuous adaptation to meet evolving needs and challenges in aged care settings.
